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Aussie QInsure Sign HoA with FINEOS

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DateWednesday, October 21, 2020

Aussie QInsure Sign HoA with FINEOS

Following Successful Implementation of FINEOS Claims Software QInsure Expresses Intent to Upgrade to Full Cloud Solution


After a successful implementation of FINEOS Claims in September 2019, QInsure, a subsidiary of the Australian QSuper Group, has signed a Head of Agreement expressing its intent to upgrade to the FINEOS Claims SaaS edition.

QInsure initially implemented FINEOS Claims which delivered member-centric claims outcomes via improved, integrated and automated processes and workflow for claims covering life, Total and Permanent Disability (TPD) and Income Protection. The program included automatic payment calculations and the FINEOS Financial Services Council (FSC) Code of Practice business content that help QInsure's case managers deliver on the insurance promise and meet regulatory obligations.

Philip Fraser, CEO of QInsure agrees a HoA with Dublin based FINEOS

Speaking about their relationship with FINEOS, CEO of QInsure, Phil Fraser (pictured) said, “Our partnership with FINEOS continues to grow and we are realising benefits from the FINEOS Claims system, including streamlined claims processes which enables our Claim Managers to focus on providing excellent outcomes to QSuper members. We are excited to continue our partnership with FINEOS to help support our organisation agility, digital customer experience and our service excellence.”

Mr Fraser added “While our partnership with FINEOS is relatively new, they have proven to be a reliable and valued partner. We will be working closely with FINEOS under this HoA to ensure the Australian Prudential Regulation Authority (APRA) is supportive of our approach.”

Michael Kelly, CEO of FINEOS Corporation, based in Dublin's Eastpoint Business Park, said his company enjoys established, trusted relationships with some of the largest and most respected carriers across the ANZ region. "We pride ourselves on a very strong local team that has an enviable delivery and client support track record, and we are delighted and excited about the next phase of our partnership with QInsure."

Kelly says that the transition to ‘cloud only’ is a key strategic objective for FINEOS citing their North American clients already adopting FINEOS Platform SaaS based solutions over the past 3-4 years. He believes it is an exciting opportunity for their clients in the Australian and New Zealand region.

"Covid-19 has accelerated Digital Transformation within the life, accident and health industry and carriers want to move to cloud computing in support of having flexible, modern business models which support working, buying and obtaining customer service that can be achieved from anywhere."


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