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DateTuesday, January 18, 2011

IT's a Catholic Upbringing 

High Speed Telecoms Network Transforms St John of God's Hospitaller Service ICT delivery Across 17 Sites in 9 Counties



AIRSPEED_Liam_OKelly.jpgManaged network services company Interfusion, and telco AirSpeed Telecom have enabled Saint John of God Hospitaller Services to deliver new applications and cut helpdesk calls in half with a new high speed telecommunications network.



The Saint John of God Hospitaller Services is the Irish province of the international Catholic healthcare organisation

Hospitaller Order of Saint John of God. Springing from Christian values and a holistic approach advocated and practised by its founder, the Order provides social, education, welfare and health services through its 250 hospitals and numerous clinics worldwide.



In Ireland, Saint John of God Hospitaller Services provides mental health services, care for older people and services for children and adults with disabilities. Each year up to 3,000 individuals receive support through services operated by over 2,000 staff and volunteers.



With 17 main sites and many more satellite sites and homes in nine counties across Ireland, its highly dispersed geographical structure made effective ICT delivery challenging, and its ageing leased line infrastructure meant a lack of bandwidth and poor network reliability, restricting the use of existing IT applications. Additionally, a lack of information available from the network hampered the organisation's ability to plan and deploy services.



Brendan McCormack, ICT Director with Saint John of God Hospitaller Services, said: "Previously, we were unable to roll our new clinical applications we had developed. We also had to impose severe restrictions on our users, including small e-mail attachment sizes and periodic blackout periods for everyone but selected users."



AirSpeed has deployed a licensed wireless network delivering bandwidths of, on average, 20Mbps to the organisation's sites as primary connectivity, up from 128kbps previously. At its hospital in Dublin, a 100Mbps link backs up its fibre connection to the ICT Centre. Since rollout, end-user calls to the charity's help desk dropped 50% because they no longer have to deal with frustrated users who cannot access e-mail or reach websites. Instead of firefighting, they can progress large-scale strategic ICT projects without concern about running up-to-date software, introducing new initiatives like VoIP, Unified Communications or using remote access tools on the network.



Interfusion is now the single point of contact for the charity's IT staff enabling them to focus on delivering services to their users. The company is providing a complete managed service for the organisation's network and manages all contact with AirSpeed, whose Network Operations Centre (NOC) detects, remediates and informs them of any underlying network issues.



Liam O Kelly (pictured), Managing Director with AirSpeed, said: "AirSpeed Telecom is delighted to be working with Saint John of God Hospitaller Services on this project. The licensed wireless link we have implemented has not only improved resilience for the organisation, but has also added considerably to efficiency."



McCormack concluded: "The contrast between then and now couldn't be greater. Our objectives were to improve resilience and achieve customer-focused service delivery from ICT, and that's what AirSpeed Telecom and Interfusion have helped us do."





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